General terms and conditions govern the operation of the online store lupo-san.com (hereinafter “online store Lupo-san”), managed by LUPUS STUDIO, digital marketing agency d.o.o., Jurčičeva cesta III 10, 1290 Grosuplje (hereinafter “provider”), the rights and obligations of the provider and visitors of the lupo-san.com website, and users who make a purchase via the lupo-san.com website (hereinafter: “buyer”).

The General Terms and Conditions of the lupo-san.com online store are compiled in accordance with the Consumer Protection Act (ZVPot-1) and based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic commerce.

Provider: LUPUS STUDIO, agencija za digitalni marketing d.o.o., Jurčičeva cesta III 10, 1290 Grosuplje, Slovenia, Tax ID: SI76826538

The Lupo-san online store enables the purchase of high-quality products and services (hereinafter: “goods”) in a simple, fast way across Slovenia at affordable prices.

Withdrawal from the contract

In accordance with the provisions of the Consumer Protection Act, the buyer has the right to notify the provider within 14 days of receiving the goods that they are withdrawing from the contract, without having to state a reason for their decision. The buyer must return the received goods undamaged, unopened in the original packaging, and in an unchanged quantity. The buyer can download an electronic withdrawal form from the web or send any unambiguous statement clearly indicating that they are withdrawing from the contract. In this case, the provider will immediately send the buyer an email confirmation of receipt of such a withdrawal form on a durable medium.

Received orders in the Lupo-san online store are considered irrevocable and will be executed. The consumer can withdraw within 2 hours after placing an electronic order based on a withdrawal notice sent to the email address info@lupus.studio.

Rejection of an order

The Lupo-san online store may reject an order if it determines that it cannot execute it under the specified conditions and with the information at its disposal, and the buyer cannot claim fulfillment of the order, compensation, or any other form of benefit.

Order processing

The Lupo-san online store will commence the activities required to execute the accepted orders immediately upon receipt. If the option of payment to our bank account (TRR) is selected, activities for executing the order will begin after the inflow of financial funds.

Order retention

The submitted electronic order is stored by the provider. At the buyer’s request, they will receive a copy of the order at the email address or physical address specified in the order. The request can be made via email or in writing to the provider.

Protection of personal data

The provider commits to the permanent protection of all user personal data. They will be used exclusively for the purpose of fulfilling the order (sending informational material, offers, invoices) and other necessary communication. Under no circumstances will the user’s data be handed over to unauthorized persons. By using our website, you simultaneously agree to the use of information in the manner and cases described above.

Security

On our web servers, we use several security-protection systems that ensure adequate protection against loss, unwanted modification, or misuse of data.

Complaints and disputes

The provider respects applicable consumer protection legislation. The provider makes every effort to fulfill its duty and establish an efficient complaint handling system. A complaint is submitted via email or in writing to the provider’s address. The complaint handling procedure is confidential. The provider is aware that an essential characteristic of a consumer dispute, at least regarding judicial resolution, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle preventing the buyer/consumer from initiating a dispute before a court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably or through out-of-court settlement; however, if this is not possible, disputes will be resolved by the court of competent jurisdiction in Ljubljana.

Other conditions

The company LUPUS STUDIO d.o.o. reserves the right to change prices without prior notice. We also reserve the right to make content and other changes. Textual errors are possible, and we do not assume responsibility for them.

Warnings

By confirming the order, you acknowledge that you are familiar with the full text of the general terms and conditions listed here and that you were explicitly warned about these conditions at the time of purchase.

REGULATION ON PRIZE GAMES (GIVEAWAYS)

The organizer of the prize game is the company LUPUS STUDIO d.o.o. The prize game is not sponsored by Facebook/Instagram and is not connected to them as a company. All information provided by the user is received by the organizer of the prize game.

Conditions of participation

Natural persons with permanent residence in the Republic of Slovenia can participate in the prize game. There is no age restriction for participation, provided that the guardians of a minor person are also informed about it. Persons employed by the organizer of the prize game may not participate in the prize game.

Participation in the prize game

Anyone who answers the prize question in a comment under the post posed by the organizer and/or meets other conditions for participation specified in the current prize game can participate. Each participant confirms that they are familiar with the conditions of the prize game, the Regulations on Prize Games, and the General Terms and Conditions, and commits to act in accordance with them.

Drawing and awarding of prizes

The draw takes place via computer in the presence of a two-member committee. If the drawing program selects a winner who does not meet all the conditions specified in points 2 and 3, the organizer may repeat the draw. The drawn winners will be publicly notified on the Facebook/Instagram profile where the prize game takes place and requested to submit personal data via private message (first name, last name, address, telephone number). Providing personal data is a condition for delivering the prize. The winner receives the prize by mail.

If the winner does not report the data required for the delivery of the prize in time, the organizer may draw a winner again. Cash payout or exchange of the prize is not possible. Prizes are non-transferable. In the case of a prize game where the prize is a half-year supply of goods, this supply is calculated subsequently based on the specifications or weight of one dog of the winner.

Protection of personal data

The participant’s cooperation in the prize game is considered as the personal consent of the individual in accordance with personal data protection legislation, specifically for the processing of all their personal data transmitted to the organizer for the purposes of the prize game. The participant agrees that the organizer of the prize game stores all data obtained from the participant and processes or uses them for the purposes of executing the prize challenge and for direct marketing purposes (notifying about business operations, offers, novelties, and campaigns) until cancellation.

The participant may at any time request in writing that the organizer of the prize game temporarily or permanently ceases to use their data for direct marketing purposes. The request shall be sent in writing to the registered office of the prize game organizer. No later than 15 days after receiving the request, the participant’s personal data will cease to be used for direct marketing purposes, and within a further 5 days, the participant will also be informed about it. The participant does not bear any costs regarding the execution of the request.

The organizer reserves the right not to award a prize if a doubt arises about the identity of the winner’s data or if it is determined that participation in the prize game was contrary to the provisions of this prize game. Other documentation related to the execution of the prize game is kept by the organizer.

Tax rules

Advance payment of personal income tax is not required to be deducted when the prize is worth less than EUR 42. For prizes exceeding a total value of EUR 42, winners are obliged to provide the prize provider with data on their tax number and tax office. In the event that the winner does not provide the requested data within a certain period, they lose the right to the prize.

For winners, the value of the prize over EUR 42 is included in the annual tax base for the assessment of personal income tax. A win in a prize game exceeding the value of EUR 42 is, in accordance with the Personal Income Tax Act (ZDoh-2), taxed at a rate of 25% of the value of the win, increased by the withholding tax coefficient (1.33333). The calculation and advance payment of income tax are performed by the prize provider. If the amount of the calculated advance payment of income tax is lower than EUR 20, the advance payment is not withheld and not paid, but the value of the win will still be included in the annual tax base for the assessment of income tax. The tax deduction is withheld simultaneously with the calculation of other income in accordance with applicable regulations. Any other tax obligations are borne by the winners.

Resolution of complaints

All complaints and claims are resolved by the organizer of the prize game. In the event of justified complaints, the organizer commits to resolving them as soon as possible and informing the participant.

Liability

The organizer assumes no liability whatsoever for any damage that may occur as a result of accepting and utilizing the prize, with which the participant agrees by entering the prize game. In the event of circumstances beyond the organizer’s control (force majeure), the organizer may cancel the prize game. In this case, it commits to notifying participants via the Facebook/Instagram page. In such a case, it is not liable to participants for any damage incurred.

Final provisions

The organizer reserves the right to change the Regulations on Prize Games without prior notice if required by technical or commercial reasons or reasons on the part of the public. The organizer will inform participants about all changes and updates to the prize game through posts on the Facebook/Instagram page.

Winners

Winners will be published on the social networks where the prize game took place up to 5 days after the conclusion of the prize game.

Regulations on collecting contacts (Leads) via advertisements and promotional forms

The company LUPUS STUDIO d.o.o. collects personal data (such as first name, last name, email address, telephone number, and other data specified in forms) via online advertising systems and forms for generating contacts (e.g., Facebook Lead Ads, Instagram Lead Ads, Google Forms, TikTok Lead Generation, etc.).

• Consent and conditions of participation:By completing, submitting, or confirming the form to obtain certain benefits (such as free manuals, e-books, discount codes, access to closed content, or free consultation), the individual explicitly and fully agrees to these General Terms and Conditions, the Personal Data Protection Policy, and the specific conditions of each individual campaign.

• Purpose of data collection and processing:The obtained data are collected and processed based on your personal consent for the purposes of direct marketing, notification of business operations, offers, novelties, campaigns, and market analysis of LUPUS STUDIO d.o.o. on the lupo-san.com website until cancellation.

• Cancellation and retention duration:The individual may at any time, free of charge and in writing, request that the organizer temporarily or permanently ceases to use their data for the purpose of direct marketing. The request shall be sent to the email address info@lupus.studio or in writing to the company’s registered office. The data will cease to be used no later than 15 days from receipt of the request, of which the user will be informed within a further 5 days.

Limitation and exclusion of liability for content generated by artificial intelligence (AI)

On the lupo-san.com website and its related subpages, we offer interactive content such as fun quizzes, advisory questionnaires, assessment tests, or interactive guides, where the final answers, analyses, descriptions, and results are generated automatically using artificial intelligence (AI) technology and algorithms.

• Entertainment and informational purpose:All interactive quizzes and associated content are intended exclusively for entertainment, general information, and enrichment of the user experience of visitors. The results, descriptions, and answers in no way represent and cannot replace official professional, legal, medical, or veterinary advice or diagnoses.

• Exclusion of seller’s liability:Since the answers and analyses are generated automatically by artificial intelligence algorithms, the company LUPUS STUDIO d.o.o. cannot assume responsibility and does not guarantee the complete accuracy, reliability, promptness, truthfulness, or professional flawlessness of the generated output data. The provider assumes no liability for any damage, misunderstanding, misinterpretation, or decision that the user or buyer would make based on the results of these AI quizzes. For specific professional advice, the user must always consult an appropriate authorized professional or veterinarian.